Why We Offer a Lifetime Guarantee on Every Accessory We Make

When we started candybutton in 2009, we made everything with our own hands at our kitchen table in Bandung. Every hairpin was assembled clip by clip. Every headband was stitched and checked before it left our hands. Back then, our customers were mostly friends and neighbors who knew us personally — and that personal responsibility meant everything to us.

As we grew, something became clear: the kids' accessory market was flooded with cheap products that broke within days, left little girls upset, and left moms feeling like they'd wasted their money. We didn't want to be that brand.

"If we make it, we stand behind it — for as long as your child loves it."

Where the Lifetime Guarantee was born

The idea came from a simple moment. A customer reached out to say her daughter's favorite butterfly clip had broken after six months. She wasn't angry — she just seemed sad, because her daughter was devastated. We replaced it without a second thought.

Then we asked ourselves: why don't we just make this official? Why not make it a promise every candybutton customer can count on?

That's how the candybutton Lifetime Guarantee was born. Every accessory we sell — every hairpin, headband, clip, and hair tie — is covered. If it breaks, we replace it. No complicated forms. No fine print. Just a message to us.

• All handmade hair accessories — hairpins, headbands, scrunchies, clips
• Breakage from normal wear and use
• Clasp failures, stitching coming loose, or beads falling off
• No receipt needed — just reach out to us directly
• Replacement with the same or nearest available item

Why no other brand does this

Honestly? Because it's expensive to stand behind your product. When you source cheaply and sell at volume, a guarantee is a liability. But when you make things carefully, with materials you've personally chosen, a guarantee becomes natural — it's just confidence in your own craftsmanship.

We've never regretted the guarantee. In fact, the cases where we replace something are our best marketing moments. A mom who sees us follow through on our promise becomes a customer for life — and she tells her mom friends.

From our workshop

Every candybutton accessory is hand-assembled in Bandung. We use professional-grade clasps and test each product before it's packaged. The Lifetime Guarantee isn't a marketing trick — it's a reflection of how seriously we take our craft.